Job Description
Are you a tech-savvy problem solver looking for weekly pay and a career that actually makes an impact? TechHorizon Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Tulsa, Oklahoma. We offer a competitive hourly rate, comprehensive benefits, and a supportive work environment where your technical skills are valued.
As part of our IT team, you will be the first point of contact for our employees, ensuring they have the technology they need to succeed. If you are reliable, detail-oriented, and ready to advance your IT career, we want to hear from you.
Responsibilities
- Provide Tier 1 & 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log and track all support tickets in our ticketing system with high accuracy.
- Assist with the deployment and maintenance of workstations, laptops, and peripherals.
- Perform routine system updates, patch management, and security configurations.
- Collaborate with the IT team to improve service delivery and maintain technical documentation.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- 1-2 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows, Active Directory, and Microsoft Office Suite.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to troubleshoot common network, printer, and application issues.
- Strong problem-solving skills and the ability to work independently.