Job Description
Are you a tech-savvy problem solver looking for a stable career with great pay? NorthStar IT Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Anchorage, AK.
We pride ourselves on offering weekly pay to ensure our team members have financial stability and peace of mind. If you are passionate about technology and enjoy helping people solve complex problems, we want to hear from you.
Why Join Us?
- Weekly Paychecks: Get paid every week, no waiting.
- Competitive Compensation: Salary based on experience.
- Growth Opportunities: Clear paths for advancement within IT.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to internal staff.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and maintain the Help Desk ticketing system (e.g., Jira, ServiceNow).
- Perform desktop support including OS installation, application configuration, and user account management.
- Collaborate with senior IT staff to resolve escalated technical incidents.
- Conduct user training sessions on new software and security protocols.
Qualifications
- 1-3 years of professional experience in IT Support or Help Desk roles.
- Strong working knowledge of Microsoft Windows, Active Directory, and Microsoft Office 365.
- Excellent verbal and written communication skills.
- Ability to troubleshoot hardware peripherals and network devices.
- A+ or Network+ certification preferred but not required.
- Reliable transportation for occasional on-site visits.