Job Description
Join our award-winning IT team in St. Louis and enjoy the flexibility of weekly pay! We're seeking a dynamic Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our service desk, you'll resolve hardware/software issues, maintain system documentation, and contribute to our 98% customer satisfaction rate. This role offers rapid advancement opportunities and comprehensive training on cutting-edge technologies. Apply today and start earning weekly while building your IT career in one of America's most vibrant tech hubs!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage Active Directory accounts and network access permissions
- Create and maintain detailed documentation in ITSM systems
- Collaborate with network/security teams on complex incident resolution
- Train end-users on cybersecurity best practices
- Contribute to IT infrastructure improvement projects
Qualifications
- 1+ years of IT help desk or desktop support experience
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency in Windows OS, Microsoft Office 365, and VPN solutions
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication abilities
- Experience with ServiceNow or ITSM platforms
- Ability to work flexible shifts including occasional weekends
- Valid Missouri driver's license (for occasional on-site support)