Job Description
Immediate opening for Help Desk Support Specialist in Chandler, AZ! Join our dynamic team and provide critical technical support to clients. This role offers rapid onboarding and the chance to launch your IT career with a forward-thinking company. Enjoy competitive compensation, flexible scheduling, and a collaborative environment focused on innovation.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage user accounts, permissions, and access controls in Active Directory
- Document incidents, solutions, and asset configurations in ITSM systems
- Deploy and maintain desktop/laptop hardware and peripheral devices
- Train end-users on software applications and security protocols
- Collaborate with senior engineers on complex technical escalations
Qualifications
- 1+ years of IT help desk or desktop support experience
- Proficiency in Windows OS (10/11) and Microsoft 365 suite
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- CompTIA A+ or Network+ certification preferred
- Exceptional communication and problem-solving skills
- Ability to work in fast-paced, client-facing environment