Job Description
Join our dynamic team in sunny San Diego and experience the freedom of weekly pay! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our IT department, you'll troubleshoot hardware/software issues, maintain system security, and drive user satisfaction. Enjoy competitive compensation, comprehensive training, and a collaborative environment that values your growth. Apply today to launch your IT career with immediate impact!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network troubleshooting
- Document incidents, resolutions, and asset management in ITSM systems
- Train users on cybersecurity best practices and system updates
- Collaborate with vendors for escalated technical issues
- Support cloud services (O365, Azure) and mobile device management
Qualifications
- 1-3 years of Help Desk/IT support experience
- Proficiency in Windows 10/11, macOS, and networking fundamentals
- CompTIA A+/Network+ or equivalent certification preferred
- Strong problem-solving and communication skills
- Experience with ITIL service management principles
- Ability to work flexible shifts including occasional weekends
- Valid California driver's license for occasional on-site support
- BS in IT or related field preferred