Job Description
Join our dynamic team as a Help Desk Support Specialist in Riverside, CA and enjoy the benefit of weekly pay! At TechFlow Solutions, we empower our employees with rapid compensation cycles and a supportive culture focused on growth. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to solve complex technical challenges while making an immediate impact.
As a cornerstone of our IT department, you'll be the first point of contact for resolving technical issues across our diverse client portfolio. We're seeking a customer-focused professional with a passion for troubleshooting and a commitment to excellence. If you thrive in fast-paced environments and value financial stability through weekly payouts, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve system malfunctions including Windows OS, Microsoft Office 365, and cloud applications
- Document all interactions in ticketing systems with detailed resolution steps and customer satisfaction metrics
- Escalate complex issues to senior engineers with comprehensive technical documentation
- Deploy and configure new workstations, peripherals, and software installations
- Conduct user training on IT systems and security protocols
- Monitor system health and proactively address potential security vulnerabilities
Qualifications
- 2+ years of experience in technical support or help desk environments
- CompTIA A+ certification or equivalent technical training required
- Proficiency in Windows OS, Active Directory, and TCP/IP networking fundamentals
- Experience with ticketing systems (ServiceNow, Zendesk, Jira) and remote support tools
- Exceptional problem-solving abilities and customer communication skills
- Ability to work flexible hours including occasional on-call duties
- Strong documentation skills with attention to detail
- Valid California driver's license for occasional equipment pickups