Job Description
Join our dynamic IT team in Kansas City and become the go-to technical hero for our organization! We're seeking a Help Desk Support Specialist with a passion for solving problems and delivering exceptional user experiences. Enjoy the stability of weekly pay while working in a collaborative environment that values your expertise. If you're ready to launch your career in tech with a company that invests in your growth, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Manage and maintain user accounts, permissions, and access systems
- Create and maintain detailed documentation of incidents and solutions
- Collaborate with senior IT staff on complex system upgrades and migrations
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of experience in help desk or technical support role
- Proficiency with Windows OS and Microsoft 365 suite
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving abilities
- CompTIA A+ or equivalent certification preferred
- Exceptional communication and customer service skills
- Ability to work independently and prioritize tasks effectively
- Valid driver's license for occasional on-site support