Job Description
Are you a dedicated IT professional looking for a stable role in the heart of Virginia Beach? Atlantic Tech Solutions is seeking a highly skilled Help Desk Support Specialist to join our growing team. We pride ourselves on providing exceptional technical support and ensuring our employees have the resources they need to succeed.
The Best Part? We provide all necessary equipment, including laptops and peripherals, so you can hit the ground running.
In this role, you will serve as the first point of contact for internal employees, troubleshooting technical issues, managing tickets, and maintaining our IT infrastructure. If you have a passion for technology and a customer-centric mindset, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and resolve incoming Help Desk tickets via phone, email, and remote access tools in a timely manner.
- Install, configure, and maintain computer systems, printers, scanners, and peripherals.
- Assist users with password resets, account access, and application installations.
- Document all technical issues, resolutions, and user interactions in the ticketing system (ServiceNow/Jira).
- Collaborate with the IT team to implement new software patches and security updates.
- Perform routine hardware inventory and asset management tasks.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with Active Directory, Group Policy, and basic networking concepts (TCP/IP, DNS).
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Strong verbal and written communication skills.
- Ability to lift and carry IT equipment weighing up to 40 lbs.