Job Description
Are you a tech-savvy problem solver looking for an exciting opportunity in the heart of Boston? Boston Tech Systems is urgently hiring a Help Desk Support Specialist to join our dynamic IT team.
In this role, you will serve as the first point of contact for our employees, ensuring seamless access to technology and resolving technical issues efficiently. If you have a passion for technology and a knack for helping others, we want to hear from you!
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Work in a collaborative and innovative environment.
- Opportunity for professional growth and career advancement.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for internal employees.
- Manage and respond to IT support tickets through our ticketing system (ServiceNow/Jira).
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Provide remote technical support via phone and remote desktop tools.
- Assist with software deployments and system updates.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or GED; Associate’s degree in Information Technology or related field is preferred.
- 1-3 years of experience in IT support or Help Desk roles.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Customer-focused attitude with a strong desire to solve problems.