Job Description
Are you a problem-solver with a passion for technology?
Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Tampa, FL. We pride ourselves on delivering top-tier IT support to our clients, and we are looking for someone who thrives in a dynamic, fast-paced environment.
As part of our team, you will be the first point of contact for technical issues, ensuring our users have seamless access to the tools they need to succeed. We are thrilled to offer a $2,500 Sign-On Bonus for new hires who join our family!
Why Join Us?
- Competitive salary with comprehensive benefits package.
- Generous Sign-On Bonus for immediate impact.
- Professional development opportunities and certification reimbursement.
- A collaborative culture that values innovation and customer service.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical support via phone, email, and remote access tools to resolve hardware, software, and network issues.
- Ticket Management: Log, track, and manage all help desk tickets accurately within our ServiceNow system, ensuring SLAs are met.
- Hardware Deployment: Assist in the setup, configuration, and deployment of laptops, printers, and mobile devices for new employees.
- Troubleshooting: Diagnose and resolve complex connectivity problems, OS conflicts, and application crashes.
- Documentation: Maintain detailed records of incidents, resolutions, and procedural changes to improve knowledge base efficiency.
- User Training: Conduct training sessions and create FAQs to empower users to resolve minor issues independently.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Experience: Minimum 1-3 years of experience in a Help Desk or IT Support role.
- Technical Skills: Proficient in Windows 10/11 and Office 365; experience with Active Directory and remote desktop tools (TeamViewer, LogMeIn).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.