Job Description
Launch your IT career in the nation's capital! NexusTech Solutions is seeking motivated IT Support Trainees to join our dynamic team in Washington, DC. This is your opportunity to gain hands-on experience with cutting-edge technology while receiving comprehensive training from industry experts. As a trainee, you'll work alongside senior technicians on real-world projects, building foundational skills in network administration, cybersecurity, and system maintenance. We value growth mindset and offer clear pathways to advancement into specialized IT roles. Our collaborative culture encourages continuous learning, and we provide all necessary certifications and resources to ensure your success. Join us to transform your passion for technology into a thriving career!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person requests
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Assist with network connectivity issues including Wi-Fi and wired connections
- Monitor system performance and document technical issues using IT service management tools
- Participate in hardware/software upgrades and asset inventory management
- Collaborate with senior technicians on complex technical escalations
- Follow ITIL best practices for incident management and service delivery
- Complete assigned training modules and certification preparation courses
Qualifications
- High school diploma or equivalent; college degree in IT or related field preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent written and verbal communication skills
- Customer service experience with a patient, professional demeanor
- CompTIA A+ or similar certification is a plus
- Ability to lift 30 lbs and work in various office environments
- Valid driver's license for occasional off-site support