Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Kansas City, MO! We provide all necessary equipment including laptops, headsets, and software. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on innovation and growth. Perfect for tech enthusiasts who excel at solving problems and delivering exceptional user experiences.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage ticketing system to track, prioritize, and resolve user requests
- Install, configure, and maintain company-issued equipment
- Document solutions and maintain knowledge base articles
- Collaborate with senior engineers on complex escalations
- Conduct user training on new systems and procedures
- Monitor system health and perform preventative maintenance
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work independently and in team environments
- Valid driver's license (for occasional equipment pickups)