Job Description
Launch Your IT Career in Anchorage! Alaska Tech Solutions is seeking motivated IT Support Trainees to join our dynamic team. This is your golden ticket to hands-on experience in enterprise-level IT infrastructure, cutting-edge technologies, and exceptional customer service. Enjoy competitive pay, comprehensive benefits, and mentorship from industry experts in Alaska's growing tech hub.
As a trainee, you'll rotate through our core departments including help desk, network administration, and cybersecurity. Our 6-month accelerated program combines classroom training with real-world projects, ensuring you graduate as a fully-fledged IT professional. Join us to build a future-proof career while making a tangible impact on Alaskan businesses.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for 200+ employees
- Deploy, configure, and troubleshoot Windows/Linux workstations and mobile devices
- Assist with network infrastructure monitoring using SolarWinds and Nagios
- Document technical procedures and maintain asset management in ServiceNow
- Collaborate with senior engineers on Active Directory and Office 365 administration
- Participate in after-hours on-call rotation (1 week per month)
- Complete quarterly certification training (CompTIA A+/Network+)
Qualifications
- High school diploma or equivalent; college degree in IT preferred
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS troubleshooting
- Customer service experience with conflict resolution skills
- Valid driver's license and ability to travel between Anchorage sites
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Pass background check and pre-employment drug screen
- Ability to lift 50lbs for hardware deployments