Job Description
Join TechForward Solutions as an IT Support Trainee and launch your career in technology with unmatched flexibility! We're seeking motivated individuals to provide critical technical support while accommodating your schedule. Enjoy remote work options, compressed workweeks, and personalized training—all while gaining hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Our culture values work-life balance, offering competitive benefits including tuition reimbursement and certifications. Ready to grow your skills without sacrificing your lifestyle? Apply today and become part of Arlington's fastest-growing tech team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 customer support via phone, chat, and ticketing systems
- Deploy and configure workstations, printers, and network devices
- Create technical documentation and knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Implement security protocols and access controls
- Participate in cross-departmental IT initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with OS troubleshooting (Windows 10/11, macOS)
- Strong customer service orientation and problem-solving skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings/weekends required)
- Valid driver's license for occasional on-site support