Job Description
Launch your IT career with TechSolutions Inc.'s remote-friendly IT Support Trainee program! We're seeking motivated individuals in Durham, NC to join our dynamic team. Our comprehensive 6-month training combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in our growing IT department. Enjoy flexible remote work options while building foundational skills in network administration, cybersecurity, and system troubleshooting. We provide all necessary equipment and competitive benefits including health insurance, retirement plans, and professional development stipends. Join us to transform your passion for technology into a thriving career!
Responsibilities
- Diagnose and resolve hardware/software issues for remote employees
- Implement and maintain network security protocols
- Support cloud infrastructure (AWS/Azure) operations
- Create technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Provide Tier 1/2 support via ticketing systems and chat
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Experience with remote collaboration tools (Zoom, Slack)
- Ability to work independently in a remote environment
- Valid North Carolina driver's license (for occasional on-site visits)