Job Description
Join TechSolutions Inc. as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about IT to provide exceptional technical support to our clients. This direct hire role offers comprehensive training and growth opportunities in a dynamic environment. You'll gain hands-on experience with cutting-edge technologies while developing critical problem-solving and customer service skills. Our collaborative team culture ensures you'll receive mentorship from industry experts to accelerate your professional development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incidents, resolutions, and procedures in IT service management tools
- Collaborate with senior technicians to troubleshoot complex problems
- Assist with cybersecurity awareness training for end-users
- Participate in system upgrades and maintenance projects
- Deliver outstanding customer service via phone, email, and chat
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows operating systems and networking concepts
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work independently and in a team environment
- Customer-focused mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license and reliable transportation