Job Description
Join our award-winning IT team in Cincinnati and receive a $2,500 sign-on bonus! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic environment. As the first point of contact for technical issues, you'll play a crucial role in maintaining operational efficiency and user satisfaction. Apply today to start your journey with us!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Troubleshoot hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document and resolve tickets using ServiceNow ticketing system
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Conduct user training on IT systems and security protocols
- Collaborate with network and security teams for complex escalations
- Maintain asset inventory and lifecycle management
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- 1+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification (required)
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 25lbs for hardware installation