Job Description
Join our dynamic IT team and start your career tomorrow! TechSolutions Inc. is urgently seeking a Help Desk Support Specialist in El Paso to provide exceptional technical assistance to our growing client base. This is your opportunity to launch your tech career in a fast-paced environment with immediate onboarding. We offer competitive compensation, comprehensive benefits, and ongoing training to support your professional growth.
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support
- Install, configure, and troubleshoot desktop/laptop systems
- Document incidents and maintain accurate ticket records
- Collaborate with senior engineers on complex technical problems
- Provide user training on company systems and applications
- Monitor system performance and implement preventative measures
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (AAS in IT preferred)
- 1+ years of technical support experience
- Proficiency in Windows/macOS operating systems
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification (or willingness to obtain)
- Ability to work flexible shifts including weekends
- Valid Texas driver's license (for occasional on-site visits)