Job Description
Join our award-winning IT team at TechNash Solutions as a Help Desk Support Specialist! We're seeking a tech-savvy problem-solver to deliver exceptional user experiences across our Nashville headquarters. You'll be the first point of contact for 500+ employees, troubleshooting hardware/software issues while implementing cutting-edge support strategies. Enjoy hybrid work flexibility, professional development stipends, and a culture that celebrates innovation. If you're passionate about technology and customer service, apply today to grow your career in Music City's thriving tech scene!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing system for all company devices
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and cloud applications
- Document all interactions using ITSM best practices and maintain accurate knowledge base articles
- Collaborate with network and security teams on escalated incidents and system improvements
- Deploy and configure new equipment following ITIL standards and company protocols
- Conduct user training sessions on productivity tools and security best practices
- Monitor system performance and proactively address potential technical disruptions
Qualifications
- 3+ years of enterprise-level help desk support experience with Windows environments
- CompTIA A+ or equivalent certification (required)
- Expert knowledge of Active Directory, Office 365, and remote access tools
- Experience with ITSM platforms (ServiceNow, Jira Service Desk preferred)
- Strong analytical skills with ability to troubleshoot complex technical issues
- Exceptional communication skills with proven customer service aptitude
- Ability to work flexible hours including occasional on-call rotations
- Proficiency in scripting (PowerShell/Bash) for automation tasks