Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. You'll be the first point of contact for resolving technical issues, ensuring seamless operations, and enhancing user satisfaction through your expertise. Enjoy a collaborative environment with modern tools and opportunities for professional growth in a city known for its vibrant culture and waterfront views. If you're passionate about problem-solving and customer service, apply today to become an integral part of our digital transformation journey.
Responsibilities
- Diagnose and resolve hardware, software, and network issues via phone, email, and remote support
- Install, configure, and maintain workstations, laptops, and peripheral devices
- Document all support tickets, solutions, and assets in ITSM systems
- Train end-users on software applications and security protocols
- Collaborate with IT teams to implement system improvements
- Monitor system performance and proactively address potential issues
- Manage user account creation, permissions, and access controls
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk role
- Proficiency in Windows OS, Microsoft Office Suite, and cloud services
- Strong knowledge of networking fundamentals and security best practices
- Excellent troubleshooting and diagnostic skills
- Exceptional communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Experience with ITSM tools (e.g., ServiceNow, Jira)