Job Description
Are you a tech-savvy problem solver looking to make an impact?
We are seeking a dedicated Help Desk Support Specialist to join our growing team in St. Petersburg, FL. In this role, you will be the first point of contact for our employees, ensuring seamless IT operations and maintaining high levels of user satisfaction.
Why Join Apex IT Services?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- A collaborative and innovative work environment.
Ready to take your career to the next level? Apply today!
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
- Provide tier-one and tier-two technical support via phone, email, and remote desktop tools.
- Install, configure, and maintain desktop computers, printers, and peripherals.
- Assist in the deployment of new hardware and software across the organization.
- Maintain accurate documentation of all support tickets and incidents.
- Conduct user training sessions on IT policies and software applications.
Qualifications
- High school diploma or equivalent; Associate's degree in Computer Science or related field preferred.
- Previous experience in a Help Desk or IT Support role is required.
- Familiarity with Windows and Mac operating systems, MS Office Suite, and common business applications.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- CompTIA A+ certification is a plus.