Job Description
Are you a problem-solver who thrives on helping others master technology? TechSolutions Corp is seeking a skilled and passionate Help Desk Support Specialist to join our dynamic team in St. Petersburg, FL.
In this pivotal role, you will serve as the primary point of contact for our internal employees, ensuring seamless access to the tools and systems needed to drive business success. We are looking for a candidate who combines technical expertise with exceptional communication skills to deliver top-tier IT support.
Join us to work with modern infrastructure, collaborate with a creative team, and make a tangible impact on our company's operations.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network issues efficiently and accurately.
- Manage and track all IT service requests using our ticketing system (e.g., Jira, ServiceNow).
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Assist in the rollout of new software updates and hardware refreshes to end-users.
- Document technical procedures and maintain an up-to-date knowledge base.
- Collaborate with the IT team to improve support processes and user satisfaction.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- 1-3 years of proven experience in a Help Desk or Technical Support role.
- Familiarity with ITIL best practices and incident management processes.
- Strong troubleshooting skills with a focus on root cause analysis.
- Excellent ability to explain complex technical concepts to non-technical users.
- Outstanding written and verbal communication skills.
- Ability to work independently while adhering to team schedules.