Job Description
Are you ready to advance your career in Information Technology?
Welcome to Apex IT Solutions, where innovation meets service. We are looking for a dynamic Help Desk Support Specialist to join our team in the vibrant city of St. Petersburg, FL. We are offering a Generous Sign-On Bonus of $2,000 for qualified candidates!
In this role, you will be the face of our IT department, ensuring our team members have the technical tools they need to succeed. If you are passionate about troubleshooting and helping others, this is the perfect opportunity for you.
Why Choose Apex IT Solutions?
- Generous Compensation: Base salary of $50k-$65k plus a $2,000 Sign-On Bonus.
- Modern Infrastructure: Work with the latest technology stack and cloud solutions.
- Growth Opportunities: Clear pathways for career advancement within the IT department.
- Supportive Culture: A collaborative environment that values employee well-being.
Job Summary
As a Help Desk Support Specialist, you will be responsible for delivering high-quality technical support to our internal stakeholders. You will resolve hardware and software issues, manage service tickets, and maintain a secure and productive IT environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Log, track, and manage all IT incidents and service requests using the ticketing system (Jira/ServiceNow).
- Install, configure, and troubleshoot workstations, laptops, printers, and mobile devices.
- Assist with software deployment, updates, and patch management.
- Collaborate with senior IT staff to resolve complex technical problems and improve support processes.
- Conduct user training sessions on new software tools and security best practices.
Qualifications
- High school diploma or equivalent (Associate degree in Computer Science or IT preferred).
- 1-3 years of professional experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Experience with ticketing systems and remote support tools.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users clearly.
- CompTIA A+ Certification is a plus but not required.