Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Stockton, CA! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates who start before December 31, 2023. This is your opportunity to launch or advance your career in technology while making a tangible impact on our organization's success. We provide comprehensive training, career development paths, and a supportive work environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve desktop/laptop problems, printer issues, and connectivity challenges
- Manage ticketing systems with SLA adherence and resolution tracking
- Deliver exceptional customer service via phone, email, and remote support
- Document solutions and maintain knowledge base articles
- Collaborate with senior IT staff on complex system issues
- Assist with onboarding and offboarding of IT assets
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills with network diagnostics tools
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- Ability to work flexible hours including occasional weekends
- Valid California driver's license required