Job Description
Join our award-winning IT team in paradise! Pacific Tech Solutions is offering a $2,500 sign-on bonus for qualified Help Desk Support Specialists to join our Honolulu headquarters. We're seeking a customer-obsessed professional to deliver exceptional technical support to our growing enterprise client base.
As a key member of our Service Desk team, you'll be the first point of contact for resolving hardware/software issues, implementing security protocols, and ensuring seamless IT operations across 15+ Pacific locations. This hybrid role (3 days office/2 remote) offers competitive benefits, professional development, and the chance to make tangible impact in Hawaii's thriving tech scene.
Responsibilities
- Diagnose and resolve Tier 1-2 technical issues across Windows/macOS environments
- Manage Active Directory accounts, VPN access, and endpoint security protocols
- Delicate remote support via TeamViewer/Zoom and in-person troubleshooting
- Document all tickets in ServiceNow with SLA compliance
- Deploy and configure new hardware/software per company standards
- Train end-users on security best practices and new tools
- Collaborate with vendors for escalations and hardware maintenance
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote support tools
- Experience with ticketing systems (ServiceNow preferred)
- Strong written/verbal communication skills
- Ability to lift 30lbs and work flexible hours including on-call rotation
- Valid Hawaii driver's license for occasional off-site visits