Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Madison, WI! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates who start before September 30th. This role is perfect for tech-savvy individuals passionate about delivering exceptional customer service while solving complex technical challenges. Enjoy a hybrid work schedule, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and ticketing systems for 150+ employees
- Diagnose and resolve hardware, software, and network issues (Windows, macOS, Office 365)
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure workstations, peripherals, and mobile devices
- Create and maintain technical documentation and SOPs
- Collaborate with network and security teams on escalated incidents
- Conduct user training on new systems and best practices
Qualifications
- 2+ years of experience in corporate help desk or desktop support
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication skills
- Ability to work independently and prioritize multiple tasks
- Valid Wisconsin driver's license for occasional on-site visits