Job Description
Join our award-winning IT team in Cincinnati and kickstart your career with a $3,000 sign-on bonus! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our dynamic client base. As a key member of our service desk, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and elevating user experiences. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your problem-solving skills shine.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticket queues using ServiceNow and maintain SLA compliance
- Deploy and configure desktop/laptop systems with Windows 10/11
- Provide user training on Microsoft 365 and security protocols
- Document solutions in knowledge base for continuous improvement
- Collaborate with network and security teams on escalated issues
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills for Windows/macOS environments
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties