Job Description
Join our dynamic IT team in Toledo as a Help Desk Support Specialist! We're offering a competitive salary plus a $3,000 sign-on bonus for qualified candidates who start by December 31st. This role is perfect for tech-savvy problem-solvers who thrive in fast-paced environments. Enjoy comprehensive benefits, professional development opportunities, and a collaborative workplace culture focused on innovation and employee growth. Apply today to secure your spot in one of Ohio's most rewarding tech careers!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues across 500+ employees
- Diagnose and resolve network connectivity problems, printer issues, and application errors
- Document all support tickets using ServiceNow with detailed resolution steps
- Train users on new systems and security protocols during onboarding
- Collaborate with network engineers on infrastructure improvements
- Monitor system performance and proactively address potential issues
- Manage inventory of IT assets and coordinate equipment distribution
Qualifications
- 2+ years of help desk or desktop support experience in Windows environments
- CompTIA A+ or Network+ certification required (Security+ preferred)
- Proficient in Active Directory, Office 365, and endpoint management tools
- Strong troubleshooting skills for both hardware and software issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30lbs for equipment maintenance
- Valid Ohio driver's license for occasional site visits