Job Description
Join Austin's fastest-growing tech team with an exclusive sign-on bonus! InnovateTech Solutions is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our dynamic client base. As a cornerstone of our IT operations, you'll troubleshoot hardware/software issues, maintain system integrity, and ensure seamless user experiences across diverse platforms. This role offers competitive compensation, rapid career advancement, and a $3,000 sign-on bonus for qualified candidates who start before November 30th.
Why InnovateTech? We foster a collaborative environment where your problem-solving skills directly impact business success. Enjoy flexible work arrangements, ongoing professional development, and the opportunity to work with cutting-edge technologies in Austin's vibrant tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support via ticketing systems, phone, and chat
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Document technical procedures and maintain knowledge base articles
- Collaborate with network/infrastructure teams on complex escalations
- Conduct security awareness training for employees
Qualifications
- 2+ years of experience in desktop support or help desk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS troubleshooting and Active Directory
- Experience with ServiceNow or similar ticketing systems
- Strong diagnostic skills for network connectivity issues
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in fast-paced settings
- Valid Texas driver's license for occasional site visits