Job Description
Join our award-winning IT team in Colorado Springs as a Help Desk Support Specialist! We're offering a $5,000 sign-on bonus for qualified candidates who start before December 31st. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your technical expertise makes a real impact. Apply today and become part of our innovative community!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve user problems efficiently while maintaining excellent customer satisfaction
- Document all IT incidents using ServiceNow ticketing system
- Deploy and configure end-user devices including laptops, mobile devices, and peripherals
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new systems and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- CompTIA A+ or equivalent technical certification required
- Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals
- Excellent troubleshooting and communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work independently and prioritize competing tasks
- Valid Colorado driver's license and reliable transportation