Job Description
Are you looking to launch your career in Information Technology? TechHorizon Solutions is hiring an IT Support Trainee in Omaha, NE immediately. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced, modern environment.
As a Trainee, you will shadow senior technicians, attend technical workshops, and handle real-world IT support tickets. We are looking for individuals with a strong aptitude for learning, a knack for problem-solving, and a passion for technology.
Why Apply?
- Immediate start date available.
- Comprehensive training on industry-standard tools.
- Clear path to becoming a full-fledged Systems Administrator or Network Engineer.
- Competitive salary and benefits package.
Responsibilities
- Assist the IT Helpdesk with diagnosing and resolving hardware and software issues.
- Configure and deploy new workstations, laptops, and mobile devices for employees.
- Maintain inventory of IT assets and perform regular maintenance on printers and peripherals.
- Respond to incoming support tickets via the helpdesk system in a timely manner.
- Document technical procedures and solutions for team reference.
- Collaborate with senior staff to troubleshoot network connectivity problems.
- Provide exceptional customer service to internal staff regarding technical inquiries.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic knowledge of Microsoft Windows and macOS operating systems.
- Familiarity with networking concepts (IP addressing, DNS, DHCP) is highly desirable.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to lift and move IT equipment up to 50 lbs.
- Willingness to obtain industry certifications (e.g., CompTIA A+).