Job Description
Join our dynamic IT team in sunny Tampa, FL! We're seeking a Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. With a competitive salary and a $2,500 sign-on bonus, this is your chance to launch or advance your career in tech while enjoying Florida's vibrant lifestyle. You'll be the first point of contact for troubleshooting hardware, software, and network issues in a fast-paced environment that values innovation and collaboration.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for 500+ users
- Manage IT asset inventory and software deployment processes
- Document tickets and knowledge base articles using ServiceNow
- Collaborate with network/security teams on escalated incidents
- Conduct user training on new systems and security protocols
Qualifications
- 2+ years of IT help desk experience or relevant certification
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for desktop/laptop hardware
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent communication and customer service abilities
- CompTIA A+/Network+ certification or equivalent
- Ability to lift 20lbs for equipment maintenance