Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Miami, FL! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates who start before July 31, 2024. As the first point of contact for technical support, you'll empower colleagues with cutting-edge solutions while advancing your career in a fast-paced environment.
Why TechFlow Solutions? We're a leading tech innovator with 15+ years of experience serving Fortune 500 clients. Our Miami hub offers hybrid work flexibility, comprehensive benefits, and clear pathways to specialization in cybersecurity or cloud infrastructure.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Office 365, and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Document incident tickets in ServiceNow with detailed resolution steps
- Collaborate with network and security teams on escalated issues
- Deploy and configure new workstations and peripherals
- Conduct quarterly IT security awareness training sessions
Qualifications
- 2+ years of experience in corporate IT support or help desk environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong diagnostic skills with hardware troubleshooting methodologies
- Experience with ticketing systems (ServiceNow preferred)
- Excellent written/verbal communication in English and Spanish
- Ability to lift 30lbs and work flexible hours during system outages