Job Description
Launch your tech career with our comprehensive IT Support Trainee program! No experience required – we provide all training needed to become a confident IT professional. Join our Sacramento-based team where you'll gain hands-on experience in enterprise systems, customer support, and network administration. Our structured 6-month training combines mentorship, certifications, and real-world project exposure. Enjoy competitive pay, full benefits, and clear career progression paths to senior IT roles. Transform your passion for technology into a stable, in-demand career today!
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and ticketing systems
- Install, configure, and troubleshoot hardware (laptops, printers, peripherals)
- Assist with software installations, updates, and basic system diagnostics
- Document technical issues and resolutions in knowledge base systems
- Collaborate with senior technicians on complex network and security tasks
- Participate in cross-departmental IT projects and process improvements
- Complete vendor certification training (CompTIA A+, Microsoft 365)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly through structured training
- Customer service mindset with patience and empathy
- Valid California driver's license (for occasional site visits)
- Passion for technology and continuous learning