Job Description
Are You a Problem Solver? Join Our IT Team in Scottsdale!
We are looking for a passionate Help Desk Support Specialist to become the heartbeat of our IT operations. If you thrive in a fast-paced environment and love helping people get the most out of their technology, we want to meet you. We offer a competitive salary, comprehensive benefits, and a culture that values innovation and growth.
Why Choose Apex Tech Solutions?
- Modern, collaborative office environment in the heart of Scottsdale.
- Opportunities for professional development and certification reimbursement.
- State-of-the-art equipment and software.
Your Mission
As the first line of defense for our employees' technical needs, you will ensure business continuity by providing top-tier technical support and guidance.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools (e.g., TeamViewer, LogMeIn).
- Troubleshoot and resolve hardware (printers, laptops, monitors) and software issues for end-users.
- Install, configure, and maintain operating systems (Windows 10/11) and office productivity software.
- Manage and update the IT asset inventory and ensure accurate tracking of hardware/software licenses.
- Document all technical issues, resolutions, and actions in the ticketing system (ServiceNow/Jira) to maintain knowledge bases.
- Conduct onboarding IT setup for new employees, including account creation and hardware provisioning.
- Collaborate with the Senior Systems Engineer to escalate complex issues and implement long-term solutions.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- CompTIA A+ certification is strongly preferred but not mandatory for entry-level candidates.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite (Excel, Outlook, Word).
- Excellent problem-solving skills with the ability to diagnose complex technical issues quickly.
- Superior written and verbal communication skills to interact with non-technical users.
- Ability to work independently and manage multiple priorities in a dynamic environment.