Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny San Diego! We're seeking a customer-focused tech enthusiast to deliver exceptional support to 500+ users across our innovative organization. Enjoy competitive benefits, flexible work arrangements, and growth opportunities in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage service tickets using ServiceNow with SLA adherence and documentation best practices
- Deploy and configure Windows/macOS workstations, mobile devices, and peripherals
- Create knowledge base articles and conduct training sessions for end-users
- Collaborate with network and security teams on incident management and security protocols
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or HDI certification preferred
- Proficiency in Windows 10/11, macOS, Microsoft 365, and networking fundamentals
- Experience with service desk tools (ServiceNow, Jira, Zendesk) and remote access tools
- Exceptional communication skills with ability to translate technical concepts for non-technical users
- Strong problem-solving abilities and customer service orientation
- Valid driver's license and ability to travel to multiple San Diego office locations