Job Description
We are looking for a highly motivated Help Desk Support Specialist to join our team in St. Petersburg, FL. This position offers a unique hybrid work model, blending the excitement of on-site collaboration with the flexibility of remote work. You will be the first line of defense for our employees' technical needs, ensuring seamless productivity across the organization.
At Apex IT Solutions, we value technical expertise and exceptional customer service. If you have a passion for solving problems and enjoy helping others succeed, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person to resolve hardware and software issues.
- Configure, install, and maintain computer workstations, laptops, printers, and peripherals.
- Manage and update the IT asset inventory and ensure all devices are properly licensed.
- Document all support incidents and resolutions in our ticketing system (e.g., ServiceNow, Jira).
- Collaborate with the IT team to implement software patches and security updates.
- Assist in the setup of new employee workstations and provide onboarding technical training.
- Monitor system performance and respond to alerts to prevent service interruptions.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, Information Technology, or related field preferred.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows operating systems and the Microsoft Office Suite.
- Familiarity with Active Directory, VPNs, and remote access technologies.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and prioritize multiple tickets in a fast-paced environment.
- Valid driver's license (for occasional on-site troubleshooting).