Job Description
Are you a tech-savvy problem solver looking for a rewarding career in Anaheim, CA?
Apex Technical Services is seeking a dedicated Help Desk Support Specialist to join our growing team. In this pivotal role, you will serve as the first point of contact for our employees, providing top-tier technical support for hardware, software, and network issues.
Why Join Us?
- Hybrid Work Environment: Enjoy the flexibility of remote work options while maintaining a strong office presence in beautiful Anaheim.
- Career Growth: Clear pathways for advancement into System Administration or IT Management.
- Competitive Benefits: Comprehensive health, dental, and vision plans, along with a 401(k) matching program.
We are looking for someone who thrives in a fast-paced environment and has a passion for helping others succeed through technology.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems to resolve hardware and software incidents.
- Perform troubleshooting on workstations, laptops, printers, and peripherals to ensure minimal downtime.
- Manage and maintain accurate records of IT issues and resolutions within the help desk database.
- Assist with software installation, updates, and configuration for end-users across various departments.
- Collaborate with the IT team to implement security patches and resolve complex technical challenges.
- Conduct user training sessions on new software tools and IT best practices.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 1-3 years of experience in a Help Desk or Customer Support role.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to explain complex technical concepts to non-technical users in simple terms.