Job Description
Join our award-winning IT team in sunny San Diego! We're seeking motivated IT Support Trainees ready to launch their careers in a dynamic, growth-oriented environment. This direct hire position offers comprehensive training, mentorship from industry experts, and a clear path to becoming a certified IT professional. Enjoy competitive compensation, full benefits package, and opportunities to work with cutting-edge technology in one of America's most vibrant tech hubs.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure desktops, laptops, and mobile devices
- Assist with network troubleshooting and security protocols
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in cross-departmental IT projects
- Adhere to ITIL best practices for incident management
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS, networking concepts, and cloud services
- Strong problem-solving skills and customer service orientation
- Ability to lift 25 lbs and work in varied physical environments
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required
- Passion for technology and commitment to continuous learning