Job Description
Join our award-winning IT team in Glendale, AZ as a Help Desk Support Specialist! We're offering a $2,500 sign-on bonus for qualified candidates who start before December 31st. As the first point of contact for technical support, you'll empower our employees to work efficiently while advancing your career in a dynamic environment. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation. Apply today to become part of a company that invests in its people!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve desktop/laptop problems including OS, Microsoft Office, and business applications
- Manage user accounts, permissions, and access across company systems
- Document all interactions, resolutions, and recurring issues in ITSM software
- Collaborate with senior engineers to escalate complex technical problems
- Deploy and configure new equipment including laptops, peripherals, and mobile devices
- Conduct employee training on IT security best practices and software usage
Qualifications
- 2+ years of experience in desktop support or help desk environment
- CompTIA A+ certification or equivalent technical certification required
- Proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Strong diagnostic skills with ability to troubleshoot hardware/software issues
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to work flexible hours including occasional evenings/weekends for system maintenance
- Valid driver's license and reliable transportation