Job Description
Join our award-winning IT team and kickstart your career in technology! TechSolutions Inc. is seeking motivated Help Desk Support Specialists to participate in our comprehensive paid training program. No prior experience required – we provide all the tools and knowledge you need to succeed. Enjoy competitive compensation, full benefits, and a clear growth path into network administration or cybersecurity roles.
As a cornerstone of our client success team, you'll deliver exceptional technical support to Fortune 500 companies while working in our downtown Minneapolis headquarters. Our 6-week paid training covers hardware troubleshooting, software diagnostics, ticket management systems, and customer service excellence.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all interactions in ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed context
- Conduct user training on new software deployments
- Maintain asset inventory and software licensing compliance
- Collaborate with network team on system updates
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/MacOS)
- Excellent problem-solving and communication skills
- Ability to work flexible shifts including occasional weekends
- Customer service mindset with patience and empathy
- Willingness to earn CompTIA A+ certification during training
- Valid Minnesota driver's license for occasional on-site visits