Job Description
Transform your career with our comprehensive paid training program for Help Desk Support roles in Tucson, AZ! No prior IT experience required—just your eagerness to learn. Our 8-week paid training covers troubleshooting, system administration, and customer service excellence. Upon completion, transition directly into a full-time position with competitive benefits and growth opportunities. Join our innovative team and become the tech hero Tucson businesses rely on!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems with Windows/macOS systems and productivity tools
- Document tickets accurately in ITSM systems like ServiceNow
- Escalate complex issues to senior engineers with detailed context
- Train end-users on new technologies and best practices
- Maintain inventory of IT assets and assist with deployments
- Collaborate with cross-functional teams on system improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic familiarity with computers and internet connectivity
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional on-site visits)
- Pass background check and drug screen
- Commitment to completing full training program