Job Description
Are you ready to launch a lucrative career in Information Technology without prior experience? ApexTech Solutions is currently hiring Help Desk Support Specialists for our Fort Worth, TX location, offering a comprehensive Paid Training Program.
We believe in cultivating talent from within. As a new hire, you will be immersed in a structured mentorship program designed to bridge the gap between your current skills and a professional IT career. You will work directly with our Senior IT Engineers, gaining hands-on experience in troubleshooting, network administration, and customer support while receiving a competitive salary.
Why Join Us?
- Competitive salary while you learn.
- Fast-track to industry-recognized certifications.
- Modern office environment in the heart of Fort Worth.
- Clear path for career advancement into Systems Administration or Network Engineering.
Don't miss this opportunity to transform your career. Apply today to start your journey with ApexTech Solutions.
Responsibilities
- Respond to and resolve incoming help desk tickets via phone, email, and remote desktop tools.
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Document all technical issues, resolutions, and steps taken in the company knowledge base.
- Communicate effectively with non-technical users to explain complex IT concepts.
- Collaborate with the network team to ensure optimal system performance and security.
- Conduct onboarding sessions for new employees regarding company software and policies.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Strong desire to learn and grow within the IT field (training provided).
- Familiarity with Microsoft Windows operating systems (10/11).
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- Basic understanding of computer hardware components (RAM, CPU, Storage).
- Customer-centric attitude with a focus on problem resolution.