Job Description
Launch your IT career with our comprehensive paid training program for Help Desk Support Specialists in Minneapolis! We're seeking motivated individuals to join our dynamic team and develop critical technical skills while earning a competitive salary. No prior experience required – we provide all necessary training to transform you into a confident IT professional.
Our 8-week paid training curriculum covers Windows/Linux systems, network fundamentals, security protocols, and customer service excellence. Upon completion, you'll become a vital part of our client support ecosystem, troubleshooting hardware/software issues and delivering exceptional user experiences.
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, connectivity, and application problems
- Document all interactions and resolutions in our ITSM platform
- Collaborate with senior engineers on complex escalations
- Conduct equipment setups and decommissions following company policies
- Contribute to knowledge base articles and training materials
- Maintain security compliance for all user interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and problem-solving aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly
- Basic familiarity with computer systems and networks
- Comfortable working in a fast-paced environment
- Valid driver's license and reliable transportation
- Willingness to commit to the full training program