Job Description
Launch your IT career with our comprehensive paid training program! We're seeking motivated individuals to join our Help Desk Support team in Louisville, KY. No prior experience required – we'll provide all the technical training you need to succeed. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment where your growth is our priority. Transform your passion for technology into a rewarding career with us!
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity problems
- Manage service ticket systems with timely resolution
- Create and maintain user documentation
- Collaborate with IT teams on system upgrades
- Maintain security protocols and data privacy standards
- Train end-users on new technologies
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written and verbal communication skills
- Customer service mindset with problem-solving aptitude
- Basic computer literacy (Windows OS, Microsoft Office)
- Ability to learn technical concepts quickly
- Patience and adaptability in high-pressure situations
- Valid driver's license (for occasional on-site support)