Job Description
Are you ready to launch a successful career in Information Technology? Apex Tech Solutions is seeking a motivated Help Desk Support Specialist to join our dynamic team in Milwaukee, WI.
We are proud to offer a comprehensive paid training program designed for individuals looking to break into the tech industry. Whether you are a recent graduate or looking to make a career change, this is your opportunity to gain hands-on experience and work with cutting-edge technology.
As a member of our support team, you will play a crucial role in ensuring our clients' technology needs are met efficiently and professionally.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and respond to help desk tickets within established service level agreements (SLAs).
- Assist in the deployment, configuration, and maintenance of workstations, laptops, and peripherals.
- Install, update, and patch operating systems and critical software applications.
- Collaborate with senior IT staff to escalate complex technical problems.
- Maintain accurate documentation of technical issues and resolutions in the CMDB.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Strong customer service orientation with excellent verbal and written communication skills.
- Basic knowledge of Microsoft Windows and Office Suite applications.
- Ability to think critically and solve problems under pressure.
- Willingness to participate in a comprehensive paid training curriculum.
- Valid driver’s license and reliable transportation for occasional on-site visits.