Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges. This is your chance to launch or advance your career in a fast-paced environment with competitive compensation and growth opportunities.
Why Join Us?
- Immediate start date – no waiting!
- Comprehensive training and certification support
- Modern office with cutting-edge technology
- Collaborative culture focused on innovation
- Clear career advancement path
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote assistance
- Document support tickets using ITSM software (ServiceNow/Jira)
- Manage user accounts and permissions across enterprise systems
- Escalate complex issues to senior engineers with detailed documentation
- Deploy and configure new workstations and peripherals
- Conduct routine system maintenance and security updates
- Create user guides and training materials
Qualifications
- Minimum 1 year of help desk or technical support experience
- Proficiency with Windows OS, Microsoft 365, and Active Directory
- Strong diagnostic and troubleshooting skills
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification (preferred)
- Experience with ticketing systems and remote support tools
- Ability to prioritize tasks in a fast-paced environment
- Valid US driver's license (for occasional on-site support)