Job Description
Launch Your IT Career with Paid Training in Las Vegas!
We are looking for ambitious individuals to join our team as Help Desk Support Specialists. This role is perfect for tech enthusiasts who want to break into the IT industry without prior experience. We provide a comprehensive, paid training program that covers essential IT skills, preparing you for a long-term career in technology.
Why Apply?
- Zero Experience Required: We teach you everything you need to know from day one.
- Competitive Compensation: Earn a solid starting salary with performance-based bonuses.
- Modern Workspace: Collaborative environment in the heart of Las Vegas.
- Clear Advancement: Fast-track opportunities to Network Administrator and Systems Engineer roles.
In this position, you will be the primary point of contact for resolving technical issues, ensuring our team stays productive and connected.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Assist end-users with account management, password resets, and email configuration.
- Document all support tickets and resolutions in our ticketing system.
- Perform regular maintenance on office equipment and peripherals.
- Collaborate with senior IT staff to identify and fix recurring technical problems.
- Conduct basic IT orientations for new employees.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior IT experience required; we value attitude and willingness to learn.
- Computer Literacy: Basic knowledge of operating systems (Windows/Mac) and Microsoft Office Suite.
- Communication: Ability to explain technical concepts to non-technical users clearly.
- Problem Solving: Strong analytical thinking and troubleshooting mindset.
- Availability: Must be willing to complete the full paid training program.