Job Description
Ready to launch your IT career? Join our award-winning team as a Help Desk Support Specialist with comprehensive paid training! TechSolutions Inc. is seeking motivated individuals in Fort Worth, TX to provide exceptional technical support to our clients. No prior experience required – we'll equip you with industry certifications and hands-on expertise in networking, security, and system administration. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment that values growth. Transform your passion for technology into a fulfilling profession with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document tickets accurately in ServiceNow and maintain SLA compliance
- Train end-users on system applications and best practices
- Collaborate with network and security teams on complex incidents
- Conduct periodic system audits and preventive maintenance
- Implement cybersecurity protocols to protect organizational assets
- Mentor junior technicians during peak support periods
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Exceptional problem-solving and communication skills
- Ability to adapt quickly to new technologies and workflows
- Customer service mindset with patience under pressure
- CompTIA A+ or willingness to obtain certification during training
- Valid driver's license and reliable transportation