Job Description
Are you ready to take your IT career to the next level? Apex Digital Systems is currently seeking a highly skilled Senior IT Support Specialist to join our growing team in Phoenix, AZ.
We are a forward-thinking organization that values technical excellence and innovation. We offer a high-paying salary package, comprehensive benefits, and a collaborative environment where your contributions matter. If you are passionate about solving complex technical problems and supporting users with top-tier service, we want to hear from you.
Why Join Us?
- Competitive Salary & Bonus Structure
- Comprehensive Health, Dental, and Vision Insurance
- Generous PTO and Remote Work Options
- Continuous Learning and Certification Support
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network infrastructure issues.
- Manage and resolve complex help desk tickets in a timely and professional manner.
- Conduct onboarding sessions and provide user training for new employees.
- Collaborate with the engineering team to implement system improvements and patch management.
- Monitor system performance and proactively identify potential issues before they impact users.
- Maintain accurate documentation of technical issues and resolutions.
Qualifications
- Minimum of 3-5 years of experience in IT Support, Help Desk, or a related technical field.
- Strong working knowledge of Windows Server, Active Directory, Office 365, and modern collaboration tools.
- Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and prioritize tasks in a fast-paced environment.